Shipping & Returns

Shipping

All Gift of Soup orders are shipped with 2nd Day Delivery Service. Deliveries are made Wednesdays-Fridays. You may select your delivery date from your Cart at the time you place your order. Delivery dates can be selected as far out as 60 days from the time of order. Holiday's do impact our delivery schedules and black-out dates are reflected in the Delivery Date calendar inside your Cart. 

Returns & Refunds

Given the perishable nature of our products, Gift of Soup does not accept returns.

Refunds are handled on a case-by-case basis and if approved, are offered by way of credit toward a future product.

Damages and Issues

We strive to provide you with exceptional customer service. We take great care to make sure your soup is shipped on the correct day, with the correct selections and arrives undamaged.

Should you encounter any of these issues, please contact us within 24 hours of delivery at info@giftofsoup.com.  Please include your order number, address to which the package was delivered and photographs of the product and/or its packaging.

If your package arrives after the committed delivery time but your soups remain cold to the touch, they should be safe to eat. You can refreeze them for longer storage or refrigerate for immediate consumption.

Please note we are not liable for orders that were delivered on time but were not retrieved in a timely manner.